State Farm® Insurance Agent Kelly Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Susan
March 4, 2026
5
out of
5
rating by Susan
"Melissa was awesome to work with!! Great pricing and very professional!!"
We responded:
"Susan, that you so much for this great review! We appreciate your comment about our associate, Melissa and are so happy to have been able to help you. - Kelly"
First Seguleh
March 3, 2026
5
out of
5
rating by First Seguleh
"Kevin, is very professional and helpful. Buying car insurance has never been so easy! He informs you of what is available and proceeds to help you choose what is best for you."
We responded:
"Mr. Seguleh, welcome to the Kelly Richards State Farm family! We appreciate your kind words about Kevin and thoughtful review! We’re thrilled to hear that we were able to provide you with exceptional service, helping you find significant savings while maintaining the coverage you need. Our goal is always to make insurance simple and affordable, and it’s wonderful to know that our expertise and dedication made such a positive impact on your experience. We truly appreciate your recommendation and look forward to continuing to support you with all your insurance needs! -Kelly"
Joseph Schmidl
February 27, 2026
5
out of
5
rating by Joseph Schmidl
"Excellent customer service!"
We responded:
"Thank you Joseph! We do stive for excellence so we are glad that came across. Thank you so much for leaving a review!"
Ron Boulais
February 20, 2026
5
out of
5
rating by Ron Boulais
"Melissa at State Farm was very helpful and explained all of my insurance options in detail. I saved a great deal of money and understood what my coverages were . I would highly recommend Mellisa at Kelly Richards State Farm."
We responded:
"Thank you, Ron, for sharing your experience with Melissa at our agency. It's great to hear that she was able to help you understand your options and save money. We appreciate your recommendation!"
William Munks
February 18, 2026
5
out of
5
rating by William Munks
"Melissa Puleo was most helpful"
We responded:
"Thank you for your review William! We appreciate your comment about Melissa. We strive to provide great service and are glad to hear she was helpful to you. Thank you for your business! - Kelly "
SUE A Hedrick
February 13, 2026
5
out of
5
rating by SUE A Hedrick
"As a snow bird they are great working with me. All the staff is awesome when you talk to them. I’ve had State Farm for over 30 years and they’ve always been good to me."
We responded:
"Sue, we are glad you are happy with the service you receive from our team! We sincerely appreciate you choosing us and State Farm for 30+ years! - Kelly"
Robert Stahl
February 12, 2026
5
out of
5
rating by Robert Stahl
"Easy and painless to switch to State Farm and save a lot of money on car insurance. Kevin Craig was a pleasure to deal with."
We responded:
"Robert, we are so happy to have helped you with your car insurance and save you money in the process! Thank you for your comment about Kevin, and thank you for your business! - Kelly"
Adam Makos
February 11, 2026
5
out of
5
rating by Adam Makos
"I've had outstanding customer service experiences resolving any billing questions/anything under the sun, thanks to Kelly's team, namely Kevin Craig and Melissa Puleo. Knowing they're looking out for you makes it easy to do business with State Farm."
We responded:
"Thank you, Adam, for sharing your experience with us. We're glad to hear that Kevin and Melissa have been able to assist you with your billing questions and more. Your trust in our team means a lot. "
tricia
February 10, 2026
5
out of
5
rating by tricia
"Kevin was extremely helpful with my condo and auto new policies. I switched from Allstate to State Farm and saved some money. Kevin was patient and walked me through all phases of enrollment. Thank you for great service"
We responded:
"Thank you, Tricia, for sharing your experience with Kevin. It's great to hear that he was able to assist you with your condo and auto policies and help you save money. We appreciate your trust in us."
Rosario Azzarelli
February 6, 2026
5
out of
5
rating by Rosario Azzarelli
"Lauren Gomez was a pleasure to work with. She saved me money every month on my car insurance. I highly recommend her."
We responded:
"Thank you, Rosario, for sharing your experience with Lauren. It's great to hear she was able to help you save on your car insurance. Your recommendation means a lot to us. "
TONY TOUCH
February 4, 2026
5
out of
5
rating by TONY TOUCH
"I am so thankful for Daisy and Sergio that work with the State Farm team. For the first time in 25 years of having insurance coverage , I actually feel like I have a personal connection with two of the most knowledgeable and friendly staff members I have ever dealt with. I usually don’t leave reviews, but in this case, I thought I had to return the favor. Thank you very much For always being there, and having the time to answer all my questions. And thank you for the most affordable coverage in this horrific economy. You guys go above and beyond, and everyone needs to know about it!!!"
We responded:
"Thank you, Tony, for your kind words! We're thrilled to have Daisy and Sergio on our team, providing knowledgeable and friendly service. We appreciate your support throughout the years!!"
Jim Burns
February 3, 2026
5
out of
5
rating by Jim Burns
"Great response time!!! Extremely accommodating team to work with!!!"
We responded:
"Thank you, Jim, for your feedback! We're glad to hear that our team's response time and accommodating nature met your expectations. Your support means a lot to us. "
Robert Alicea
January 26, 2026
5
out of
5
rating by Robert Alicea
"Erin at Kelly Richards has been a pleasure to work with. Always super responsive, easy and quick to handle anything policy related. We were able to bundle our home and auto policies with ease, saving us money! I would highly recommend this office to handle all of your insurance needs!"
We responded:
"Thank you, Robert, for sharing your experience with Erin at our office. We're glad to hear that bundling your home and auto policies was a smooth process and helped you save money. Your recommendation means a lot to us! "
Welai Nightingale
January 23, 2026
5
out of
5
rating by Welai Nightingale
"After being 8 years with Allstate it was like a breath of fresh air when I approached Kelly Richards agency for State Farms auto and home insurance, they made the whole exercise painless, many thanks to Lauren Gomez who was very effective in making this change less stressful. I would fully recommend them."
We responded:
"Thank you, Welai, for sharing your experience with us. We're glad Lauren could make your transition to State Farm smooth and stress-free. Your recommendation means a lot to us! "
Tribby Warfield
January 23, 2026
5
out of
5
rating by Tribby Warfield
"I cannot say enough wonderful things about Melissa Puleo. She has been my contact for many years at another StateFarm agency and I am delighted she is now at Kelly Richards Agency. Melissa is always responsive to my needs and questions, and I trust her to guide me to the best coverage solutions. She is caring, personable, knowledgeable and trustworthy and is a valuable asset to any agency where she works."
We responded:
"Thank you, Tribby, for sharing your experience with Melissa. We're delighted to hear how responsive and trustworthy she has been over the years. Your trust in her guidance means a lot to us! "
Anthony Grigoli
January 22, 2026
5
out of
5
rating by Anthony Grigoli
"Lauren Gomez Was a pleasure to work with today on getting me the best rate for my car insurance she answered all my questions and was extremely knowledgeable. Best person I ever worked with."
We responded:
"Thank you, Anthony, for sharing your experience with Lauren. It's great to hear that she was able to assist you with your car insurance needs and provide knowledgeable answers to your questions. We appreciate your feedback and look forward to serving you again. "
Cindy Shelton
January 21, 2026
5
out of
5
rating by Cindy Shelton
"I am writing this review on behalf of my elderly parents. This agent provided them with a great rate on their automobile insurance. My parents are extremely happy about that. As for me personally, I can say that their office is very responsive to other general inquiries. Big shout out to Erin!"
We responded:
"Cindy, thank you so much for taking the time to leave this review and especially for your shout out to Erin! We are so happy to have helped with your auto insurance needs. - Kelly"
Brad Gulvas
November 10, 2025
5
out of
5
rating by Brad Gulvas
"I traded in an automobile so I needed to cancel coverage on one vehicle and add coverage on a new vehicle while still at the auto dealership. Veronica was excellent and did everything quickly so my auto purchase was completed without a hitch. 5 stars !!!"
We responded:
"What a nice review Brad! Thank you for your comments. We are happy to have helped with your homeowner insurance! - Kelly"
Multiservices M&L
November 7, 2025
5
out of
5
rating by Multiservices M&L
"Son los mejores, siempre atento a mis necesidades.... 100% recomendados"
We responded:
"Gracias, por tus amables palabras y por recomendarnos. Nos alegra saber que estamos cumpliendo con tus expectativas y necesidades. Estamos aquí para ayudarte siempre que lo necesites."
Charlene Adams
November 4, 2025
5
out of
5
rating by Charlene Adams
"Efficient, great communication skills, quick turnaround, answered all my questions. Lovely to work with. I had the privilege of working with Kevin Craig. Would highly recommend you ask for Kevin. He goes over and beyond."
We responded:
"Thank you! Finding the right insurance coverage is so important, and we’re thrilled we could help you navigate the process with confidence. "
Stefan Rothberg
October 27, 2025
5
out of
5
rating by Stefan Rothberg
"A friend of mine suggested to contact Kelly Richards office to get insurance quotes for my both cars and home insurance. Lauren Gomez was amazing and very helpful on getting me the best rates available, lowering my insurance rates by 12% vs. the competition. Thank you, Lauren, for an amazing well-done job today."
We responded:
"Thank you, Stefan, for taking the time to share your experience. We're glad to hear that Lauren was able to assist you in finding great rates for your insurance needs. If you have any more questions or need further assistance, feel free to reach out."
Annie Martinez
October 25, 2025
5
out of
5
rating by Annie Martinez
"Veronica was of such great help to me today and was able to explain everything perfectly!"
We responded:
"Thank you for your support! It’s our mission to ensure you feel confident, and we’re happy we could help you find the best insurance for your needs. We look forward to continuing to serve you! "
kyle hotchkiss
October 22, 2025
1
out of
5
rating by kyle hotchkiss
"Total rip off insurance charge me 193$ a month for 2014 explorer. I have clean driving record. Then they overcharged me with another vehicle that I don't even own for over five years.. I took them over 3 hrs. Respond back to tell me my rates have went up again in the last month. Total scammed. Horrible service. Don't walk away run from these scammers!!!!!!"
We responded:
"Kyle, we are sorry to hear about your dissatisfaction. We'd like to learn more about your experience and see how we can help—please reach out when you have a moment."
Linda Hale
October 14, 2025
5
out of
5
rating by Linda Hale
"She was so kind and had great knowledge of what I needed on my car insurance.thank you"
We responded:
"Thank you, Linda, for your kind words and for taking the time to share your experience. It's great to hear that you found the assistance helpful for your car insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime."
Jennifer Donato
September 19, 2025
5
out of
5
rating by Jennifer Donato
"We switched to State Farm about a year ago and have had a great experience. Anytime we called Mrs Richards office they have been attentive and helpful. We would recommend them."
We responded:
"Thank you, Jennifer for choosing us for your insurance needs. It's great to hear that our team has been attentive and helpful. We appreciate your recommendation!"