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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kattia Jimenez

August 25, 2025

5  out of  5
rating by Kattia Jimenez
"⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience with Kelly Richard at State Farm Insurance. She was professional, knowledgeable, and made the whole process of setting up my new policy smooth and stress-free. A special thanks to Erin Snedeker, her assistant, who went above and beyond to answer my questions and guide me through the details. I truly appreciate the excellent customer service from both of them and highly recommend their office to anyone looking for reliable insurance support."
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SD H

August 25, 2025

5  out of  5
rating by SD H
"This is a top notch company that values long term customers. They provide very prompt service.and very efficient.."
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Maureen

August 19, 2025

5  out of  5
rating by Maureen
"We worked with Kevin Craig and found him to be incredibly helpful and patient as we researched new coverage for our vehicles. We ultimately decided to move our business to State Farm as a result of Kevin's responsiveness."
We responded:
"We know insurance can be complicated, so we’re thrilled to hear we made things easier for you. Thank you for choosing us!"
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Claudio Feler

August 18, 2025

5  out of  5
rating by Claudio Feler
"Lauren Gomez was wonderful to work with, thorough, polite, knowledgeable and very helpful"
We responded:
"Thank you, Claudio, for your review. We're glad to hear that Lauren provided you with such a positive experience. Your feedback is greatly appreciated."
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Pamela Cargo

August 17, 2025

5  out of  5
rating by Pamela Cargo
"Kelly Richards State Farm Agency was a huge help to me when I was trying to get coverage for my elderly mother’s car. Haley worked with me through countless emails to get things set up in the best way for my mom’s circumstances. She patiently answered all my questions and concerns. Then we had to deal with the loss of my mother’s car after Ian. I anticipated many hassles to go through, but things went seamlessly. I also thank Kelly and her team as they advised me on the most cost effective way to insure the car after my mom’s passing so that we still had coverage in case of fire, flood, or theft until we were able to sell her car. State Farm has been a good company to deal with, although I do believe it is the local agents that keep things running smoothly for customers."
We responded:
"Thank you, Pamela, for taking the time to share your experience with us. We're glad to hear that Haley and the team were able to assist you during such a challenging time. Your feedback means a lot to us, and we're here if you need anything in the future."
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Darlene Hunter

August 15, 2025

5  out of  5
rating by Darlene Hunter
"Kevin Craig made my transition to State Farm auto insurance a very comfortable experience!!! I so appreciated his knowledgable laid back approach"
We responded:
"Thank you, Darlene, for your feedback! We're glad to hear that Kevin made your transition smooth and comfortable with his knowledgeable approach. If you have any more questions or need assistance, feel free to reach out."
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Cristina Gambino

August 11, 2025

5  out of  5
rating by Cristina Gambino
"Daisy was extremely helpful setting up my policy & explained everything perfectly. She helped me save a ton of money & increased my coverage. So happy I switched to State Farm."
We responded:
"Thank you, Cristina, for your feedback! It's great to hear that Daisy was able to assist you effectively and help you save money while increasing your coverage. We're glad you chose State Farm."
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Moliere Jean-Pierre

August 7, 2025

5  out of  5
rating by Moliere Jean-Pierre
"Great service."
We responded:
"Hi Moliere, and thank you so much for the 5-star review! Welcome aboard to Kelly Richards State Farm! - Kelly"
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Bruno Marcolino

August 7, 2025

5  out of  5
rating by Bruno Marcolino
"Great Job!!! I appreciate your assistance."
We responded:
"Thank you, Bruno, for your feedback! I'm glad we could assist you effectively. If you need anything else, feel free to reach out. "
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Regency Reserve

August 1, 2025

5  out of  5
rating by Regency Reserve
"I switched my insurance over to Satefarm to consolidate all policies under a single company, Lauren Gomez worked with me to provide numerous quotes with different options, she is very knowledgeable and was a pleasure to work with."
We responded:
"Thank you, Regency Reserve, for taking the time to share your experience. It's great to hear that Lauren was able to assist you effectively with your insurance needs. We appreciate your trust in us to handle your policies."
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Nancy Trice

July 18, 2025

5  out of  5
rating by Nancy Trice
"great service always"
We responded:
"Thank you, Nancy, for your feedback! We're glad to hear that you consistently receive great service. If you ever need anything, feel free to reach out."
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Kelly Sierakowski

July 17, 2025

5  out of  5
rating by Kelly Sierakowski
"Kelly and team -- specifically Veronica -- have been great to work with on all our insurance needs since relocating to the area. If looking for a good insurance agent where you can always get somebody friendly and knowledgeable to talk to, this is your place!"
We responded:
"Thank you, Kelly, for your feedback! We're glad to hear that Veronica and the team have been able to assist with your insurance needs. We appreciate your support and look forward to continuing to serve you."
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David Ross

July 15, 2025

5  out of  5
rating by David Ross
"This office is fantastic, they are always available and professional. Great folks to work with!"
We responded:
"David, thank you for this great review! We love working with you too! - Kelly"
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Cara Summit

July 15, 2025

5  out of  5
rating by Cara Summit
"When we needed to add a vehicle to our policy, Veronica from Kelly Richard's State Farm was awesome! She was friendly and knowledgeable and worked quickly to get our insurance binder to the dealership so we could drive our new car home that day. Thanks!"
We responded:
"Cara- thank you for your comments about the service you received from Veronica! That's what we are here for- to give you great service right when you need it! Thank you for your business! - Kelly"
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Afshin Khaiser

July 14, 2025

1  out of  5
rating by Afshin Khaiser
"have been a loyal State Farm customer for approximately 30 years. After relocating to Naples, FL, I was approached by this agent to manage my policies. Unfortunately, my experience has been extremely disappointing. The office has repeatedly failed to properly cancel coverages, resulting in overcharges and unnecessary complications when attempting to recover the funds. In some cases, clearly canceled policies were reinstated, leading to additional charges. Unless you have the time and patience to constantly monitor your account, I would strongly recommend seeking a different agent. 0/10"
We responded:
"Afshin, I am sorry you feel this way. We have been on top of your accounts, and we are one of the only companies that will suspend your coverages, leading to significant savings for you. The reason you have a bill due is because you did not make a payment in June. We have reviewed this at length but I am always available to discuss further. - Kelly"
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Christina Cunningham

July 11, 2025

5  out of  5
rating by Christina Cunningham
"Kevin Craig from Kelly Richards State Farm Agency was wonderful. He was knowledgeable and efficient and courteous and saved me money. He made the process easy. I’m very grateful."
We responded:
"Thank you, Christina, for your feedback! It's great to hear that Kevin was able to assist you efficiently and help you save money. We appreciate your support and look forward to serving you in the future."
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Marilyn Froelke

July 8, 2025

5  out of  5
rating by Marilyn Froelke
"I worked with Kevin at Kelly Richard’s State Farm and he was great! Super easy to transfer our policy from MN to FL and the rate didn’t go up that much! I highly recommend him!"
We responded:
"Thank you, Marilyn, for your feedback! We're glad Kevin made your policy transfer smooth and that you're satisfied with the rate. Your recommendation means a lot to us."
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Chuck Nannini

July 7, 2025

5  out of  5
rating by Chuck Nannini
"Kevin was very well spoken and very helpful on getting a great quote for my truck. If y'all need insurance, please consider Kevin."
We responded:
"Thank you, Chuck, for your feedback! We're glad to hear that Kevin was able to assist you with a great quote for your truck. If you have any more questions or need further assistance, feel free to reach out."
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Carlos Arreaga

June 13, 2025

5  out of  5
rating by Carlos Arreaga
"Very nice with veronica y Daisy"
We responded:
"Thank you, Carlos, for sharing your positive experience with Veronica and Daisy. We're glad to hear they were able to assist you effectively. If you need anything else, feel free to reach out."
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Darren Davis

June 12, 2025

5  out of  5
rating by Darren Davis
"My agent Kevin Craig did a terrific job handling my new policy! He ansered all of my questions, provided necessay input and povided comfort in my decsions."
We responded:
"Darren, thank you so much for this great review and for your comments about Kevin. Welcome aboard, we are happy to have your business!- Kelly"
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Dennis Browner

June 10, 2025

5  out of  5
rating by Dennis Browner
"I insure a lot of things in a lot of states over a lot of time and can say that Kelly Richards is one of the very best out there!"
We responded:
"Thank you, Dennis, for your kind words and for trusting us with your insurance needs across multiple states. It's great to hear that you consider Kelly Richards among the best. We look forward to continuing to support you. Take care!"
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Patti Pereira

June 10, 2025

5  out of  5
rating by Patti Pereira
"Kelly was extremely efficient and thorough. She answered all of my questions and made me feel like I was in great hands."
We responded:
"Thank you, Patti, for your kind words and for sharing your experience. It's great to hear that we were able to assist you efficiently and thoroughly. We appreciate your feedback and look forward to serving you again."
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Caitlin Robinson

June 9, 2025

5  out of  5
rating by Caitlin Robinson
"Both Erin and David were great during an insurance issue."
We responded:
"Caitlin- we are so happy you got the help you needed and left a review for David and Erin's work! Thank you for your business! - Kelly"
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Rich Etzkorn

June 6, 2025

5  out of  5
rating by Rich Etzkorn
"Just moved to Naples. Kevin Craig in this office is excellent!"
We responded:
"Thank you, Rich, for your kind words and for choosing our office in Naples! We're thrilled to hear that Kevin has made a positive impression. If you need any assistance as you settle in, feel free to reach out."
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Maxine Rachelle

June 2, 2025

5  out of  5
rating by Maxine Rachelle
"Just had another great experience with Veronica. Always helpful and assured. Always helping with discounts. Highly recommend."
We responded:
"Thank you, Maxine, for sharing your experience with Veronica. We're glad to hear she was helpful and assured during your visit. Your recommendation means a lot to us."